Refund Policy
Customer Satisfaction
We want every customer to be satisfied with their purchase.
If you are not completely happy with your order, you may request a return within 60 days of delivery.
Return Eligibility
To qualify for a return:
- Items must be returned in good condition.
- Products should include original packaging whenever possible.
- Returned items must not show excessive wear, misuse, or intentional damage.
Free Returns
We proudly offer free returns for eligible products.
Customers may contact our support team to begin the return process.
Refund Processing
Once a returned item has been received and inspected, approved refunds are generally processed within 5-10 business days.
Refunds will be issued to the original payment method used for the purchase.
Non-Returnable Items
Certain promotional, clearance, personalized, or hygiene-related products may not qualify for return eligibility.
Contact Information
For return and refund assistance:
Email: press@getcaselysale.com
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